From: Steve C. (stevec50_at_yahoo.com)
Date: Mon Nov 04 2002 - 23:43:06 EST
We get a number with spills in them too, usually
coffee or Coke but even water will ruin whatever it
gets into. If it was contained to the keyboard then
the keyboard usually needs to be replaced but if it
ran down into the main board the whole unit is usually
scrapped.
Not to be insensitive but I don't see what all the
fuss is about. If there is a spill in it, no matter
what it is, wouldn't that void the warranty anyway?
They seem to have used an unfortunate term for
describing the problem and maybe should have said it
was a spill and they weren't fixing it due to customer
abuse. If they won't fix it due to the spill then send
it somewhere else and save a lot of annoyance.
--- Ray Bay <canyonlands_at_theriver.com> wrote:
> It sounds as if you would not have known it was
> there without doing some
> work. That makes me feel this is an issue IBM needs
> to re-thimk.
>
> I run a shop where we repair a lot of computers...
> probably only 12
> laptops a week... but several of them each month
> only need to be
> cleaned, but there is no way for the customer to
> know that... I consider
> it part of our job to clean the equipment. That is
> part of the repair,
> as far as I am concerned.
>
> But I can see how "large organizations" and union
> folks would be afraid
> of anthrax and poisons and such... Yet, you would
> think that something
> coming in for warranty service says something about
> the owner. It would
> be hard for some creep to send in a true biological
> hazard without
> getting caught.
>
> You don't want your staff put at risk. Perhaps IBM
> or EZServe had an
> incident. I know that a lot of laptops are returned
> for refurbishing
> when a corporation goes belly-up... Perhaps angry
> employees about to be
> let go did a little "damage" or cosmetic gooping as
> their way of getting
> even.
>
> Still, I can't see how IBM is justified in sending
> something back that
> has no visible damage or contamination. Cleaning
> remains part of the
> repair, though perhaps they should charge
> something... It can't take
> more than a half hour to clean anything and
everything.
__________________________________________________
Do you Yahoo!?
HotJobs - Search new jobs daily now
http://hotjobs.yahoo.com/
This archive was generated by hypermail 2.1.3 : Thu Jan 23 2003 - 09:59:35 EST