From: Bill Morrow (penzance_at_gate.net)
Date: Tue Nov 05 2002 - 01:52:23 EST
apparently it does..!
i'm sure not going to chance it..
<------------------------------->
Cordially, :-)
Bill Morrow
WEB page http://thinkpads.com
thinkpads.com Open Forum
http://www.afaonline.com:8080/webboard/$webb.exe/~2/login?
or go to thinkpads.com and link from there
E-Mail: bill at thinkpads dot com
----- Original Message -----
From: "Gary Kuznitz" <docfxit_at_theoffice.la>
To: <thinkpad_at_stderr.org>
Sent: Tuesday, November 05, 2002 12:54 AM
Subject: Re: [Thinkpad] EZ Serv insanity update 2
> Does this mean that everyone has to open up their Thinkpad before
> it gets sent in to IBM to make sure nothing has been spilled so IBM
> will not void the warranty?
>
> Gary Kuznitz
>
> On 4 Nov 2002 at 19:06, Bill (Bill Morrow <marrow_at_adelphia.net>)
> commented about
> Re: [Thinkpad] EZ Serv insanity update 2:
>
> > i don't think this qualifies as a class action..
> > i think small claims would be a better course of action..
> > venu runs where the tort took place and in think a good case can be made
for
> > that to be when you opened the box and found the denial of the warranty
> > claim.. also, since IBM has nexus most everyplace, then that makes most
places
> > their "office"..
> >
> > but if there IS a spill, no matter how small, then they DO have a case..
> > but to call is a biological hazard is a bit extreme..
> > and to give no information at all other than a quick note is simply not
good
> > customer relations..
> >
> > <------------------------------->
> > Cordially, :-)
> > Bill Morrow
> > WEB page http://thinkpads.com
> > thinkpads.com Open Forum
> > http://www.afaonline.com:8080/webboard/$webb.exe/~2/login?
> > or go to thinkpads.com and link from there
> > E-Mail: bill at thinkpads dot com
> > ----- Original Message -----
> > From: "Bruce Markowitz" <scosgt_at_worldnet.att.net>
> > To: "Jonathan Graham" <grahamj_at_virtue.cx>; <andres_at_msu.edu>;
> > <thinkpad_at_stderr.org>
> > Sent: Monday, November 04, 2002 6:48 PM
> > Subject: Re: [Thinkpad] EZ Serv insanity update 2
> >
> >
> > > Yes, but the THREAT is what gets action.
> > > The group may get short $$, but the Corp loses MILLIONS
> > > ----- Original Message -----
> > > From: "Jonathan Graham" <grahamj_at_virtue.cx>
> > > To: <andres_at_msu.edu>; <thinkpad_at_stderr.org>
> > > Sent: Monday, November 04, 2002 6:35 PM
> > > Subject: Re: [Thinkpad] EZ Serv insanity update 2
> > >
> > >
> > > > Ug...not to mention that the group that tends to get the short end
of
> > the
> > > > stick in a class action is the consumer. Remember the mwave class
> > action
> > > > against IBM? $100 USD and a 10% off coupon.
> > > >
> > > > J.
> > > > ----- Original Message -----
> > > > From: "STeve Andre'" <andres_at_msu.edu>
> > > > To: <thinkpad_at_stderr.org>
> > > > Sent: Monday, November 04, 2002 5:53 PM
> > > > Subject: Re: [Thinkpad] EZ Serv insanity update 2
> > > >
> > > >
> > > > > Class action lawsuit? Why?
> > > > >
> > > > > This is an individual problem, not en mass as far as I can tell.
> > > > >
> > > > > Besides, I would rather IBM do the right thing here. There are
> > > > > two parts to what I consider correct behavior: first, to realize
that
> > > > > they're service system is over-zealous in inspecting things (I
mean, the
> > > > > spill is *really* minor), and more importantly how to deal with a
> > > > > customer in this situation. The letter I got was perhaps even
more
> > > > > infuriating than the actual hardware problem is.
> > > > >
> > > > > There has to be a better way. Reason has to win inside IBM. It
> > > > > has to, else IBM is doomed. I don't want to see that.
> > > > >
> > > > > --STeve Andre'
> > > > >
> > > > > On Monday 04 November 2002 05:46 pm, Bruce Markowitz wrote:
> > > > > > Only on terminology will work
> > > > > > Call Legal in Armonk NY and say:
> > > > > > CLASS ACTION LAWSUIT
> > > > > > ----- Original Message -----
> > > > > > From: "David Goldman" <David_at_DGoldman.Com>
> > > > > > To: <thinkpad_at_stderr.org>
> > > > > > Sent: Monday, November 04, 2002 3:48 PM
> > > > > > Subject: Re: [Thinkpad] EZ Serv insanity update 2
> > > > > >
> > > > > > > At 02:04 PM 11/4/2002, STeve Andre' wrote:
> > > > > > > >Well, I just got a call from a Mike at IBM, about my
"offensive or
> > > > > > > >biological hazard" in my ThinkPad.
> > > > > > > >
> > > > > > > >I lose.
> > > > > > > >
> > > > > > > >He said exactly what the other people at IBM said: that
something
> > > > > > > >(cat urine? cat hair?) was in my machine, and they would not
deal
> > > > > > > >with this until it had been cleaned by someone else. After
that
> > my
> > > > > > > >unit would be repaired on a billable basis: my warranty is
gone,
> > > > > > > >due to "negligence" on my part.
> > > > > > > >
> > > > > > > >The part that I found so interesting about this call was that
it
> > > > wasn't
> > > > > > > >helpful at all. No hint of trying to help the customer here.
> > > > > > > >
> > > > > > > >Wow. I don't think I can recomend ThinkPads any more.
> > > > > > > >
> > > > > > > >I am sad.
> > > > > > >
> > > > > > > I find it interesting that they could not / would not tell you
> > > exactly
> > > > > > > what is wrong. For example, couldn't they tell the difference
> > > between
> > > > > > > cat hair and cat urine? And if it was urine, how would they
know
> > the
> > > > > > > difference between cat/dog/human urine? Do you even own a pet
(or
> > an
> > > > > > > ill behaved child)?
> > > > > > >
> > > > > > > If you have the ability to contact "Mike" again, I'd ask for a
> > > > SPECIFIC
> > > > > > > answer regarding what testing was done to determine that
something
> > > > > > > "offensive" was on your system. Did they use a chemical test?
A
> > > black
> > > > > > > light? A alcohol wipe (a la current airport security checks),
etc.
> > > If
> > > > > > > they refuse to identify the testing method they used (and
where in
> > > the
> > > > > > > warranty statement they previously informed you that such
> > > "offensive"
> > > > > > > material would void your warranty), then you intend to take
them
> > to
> > > > > > > small claims court over the arbitrary loss of value of your
> > Thinkpad
> > > > > > > associated with a loss of warranty. Also indicate that you
will
> > file
> > > > > > > a complaint with the BBB. Finally, if "Mike" is not available,
I'd
> > > > > > > ask to speak to his supervisor.
> > > > > > >
> > > > > > > This issue is *NOT* resolved until they can supply some proof
that
> > > > they
> > > > > > > did something more than flip a coin to determine that they
> > > could/would
> > > > > > > void your warranty.
> > > > > > >
> > > > > > > Good luck. Don't give up yet!
> > > > > > >
> > > > > > >
> > > > > > > --
> > > > > > > David Goldman
>
>
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