From: STeve Andre' (andres_at_msu.edu)
Date: Tue Nov 05 2002 - 09:57:35 EST
I have the names of some people at IBM, whom I will be sending
email to over this issue. Once I get a better feeling for the
right people to talk to, I'll let folks know.
I spent an hour yesterday, looking for the right people to talk
with. I then got some suggestions as for contacts, which wern't
any of the people I'd been looking at. IBM is much like a maze
which must be navigated through. ;-)
I agree, this is pretty weird.
--STeve Andre'
On Tuesday 05 November 2002 06:53 am, Ray Bay wrote:
> This voiding of warranty problem puts us all at risk. We should not lose
> our warranty for an unknown cause or a spill... when it is not even
> related to the repair.
>
> Abuse is one thing. Unrelated "dirt" is another. Perhaps some things
> should be paid for by the owner, but the warranty should NOT be voided,
> and the repair should not be denied.
>
>
> If anybody can figger out with whom we should write letters at IBM and
> EZserve, I will do my part in expressing anger and frustration for
> another stoopid policy.
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