From: Rob Bell (RobDBell_at_netscape.net)
Date: Wed Nov 06 2002 - 13:04:41 EST
David A. Vandenbroucke wrote:
> letoured_at_together.net writes:
>
>>No connection at all. The customer is being harmed without a good or
>>rational
>>explanation. If they refuse to deliver that -- which is probably required
>>under the UCC -- then the rational course of action is to force them to
>>deliver it.
>>
>
> ...and to many people on this list, the first resort is to sue them. If
> their employees have the same attitude about workplace hazards, it's no
> wonder they rejected the laptop.
>
> --Dav
> davanden_at_capaccess.org
It should be the last resort. The first should be to try to work with
the rep. Failing that, find their supervisor and explain the full
situation and get them to slap the rep upside the head. Failing that,
move on up the chain until either a) someone gets slapped and everything
is taken care of or b) take legal or BBB action.
And yes, I mean 'slapped' in the virtual sort of way - like an attitude
adjustment. Although there are times I'd love to be able to reach
through the phone and slap some people... A roof-mounted remote
slapping device would also be useful during rush hour, although that
would detract from the look of your car a bit too much.
Rob
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