From: Bill Morrow (penzance_at_gate.net)
Date: Wed Nov 06 2002 - 17:59:30 EST
i THINK, based upon experience and some convrsation, it is a flat rate with
IBM supplying the parts..
<------------------------------->
Cordially, :-)
Bill Morrow
WEB page http://thinkpads.com
thinkpads.com Open Forum
http://www.afaonline.com:8080/webboard/$webb.exe/~2/login?
or go to thinkpads.com and link from there
E-Mail: bill at thinkpads dot com
----- Original Message -----
From: "James H. E. Maugham" <CaptJHEM_at_waterw.com>
To: "Nicky Avery" <nicky_at_wwavs.com>
Cc: "Thinkpad List" <thinkpad_at_stderr.org>
Sent: Wednesday, November 06, 2002 3:56 PM
Subject: RE: [Thinkpad] Re: EZ Serv insanity update 3
> Nicky Avery wrote:
>
> > It occurred to me that this disobliging "Mike" might not in fact work
> > for IBM. He may work for another company doing IBM's service under
> > contract.
>
> If "Mike" is at EZServe, then he's working for an independent contractor
since
> it was spun off about two years ago. It's "mere coincidence" that this
time
> period corresponds to when we began to see EZServe service decline.
>
> > More than that, the contract may be fixed-price so you have
> > the computer equivalent of managed care.
>
> Yep, it's not a cost-plus contract, but a fixed price per unit whether
they
> change an RTC battery or replace a system board or display.
>
> At least that's what I've been able to determine. Anyone who knows
differently,
> please advise.
>
> Regards,
>
> James
>
>
This archive was generated by hypermail 2.1.3 : Thu Jan 23 2003 - 09:59:37 EST