From: Bill Morrow (penzance_at_gate.net)
Date: Thu Nov 07 2002 - 20:54:22 EST
perhaps a call to the local support telephone number might help..
if the machine IS still under warranty then i'm sure that a recovery CD set
can be found..
there will probably be a small charge for the service since it is well over
the first 30 days (or thereabouts) when free recovery CD's are sent out..
<------------------------------->
Cordially, :-)
Bill Morrow
WEB page http://thinkpads.com
thinkpads.com Open Forum
http://www.afaonline.com:8080/webboard/$webb.exe/~2/login?
or go to thinkpads.com and link from there
E-Mail: bill at thinkpads dot com
----- Original Message -----
From: "Fustos Janos" <janos6662000_at_yahoo.com>
To: <thinkpad_at_stderr.org>
Sent: Thursday, November 07, 2002 8:16 PM
Subject: [Thinkpad] TP 770Z warranty lookup
> I own a TP770Z laptop and i am very satisfied with it,
> but i can't say the same about IBM customer service.
> I was checking my unit's warranty and it gave me that
> the unit IS in international warranty until
> 2003-01-28.
> Location is Romania, Type 9549, Model 81U, Serial #
> 78VG033.
> I tried to ask for a recovery CD for my machine in
> february 2002, and here's IBM's answer:
>
> Dear Fustos
> If your machine had been within warrenty then it would
> had been possible to get a recovery cd.. but as your
> machine is very old, then we don't have any recoveryc
> cd awaible anymore. You will always able to install a
> win98 and get the drivers from the web..
> www.tpdrivers.com
>
> Regards
> Alex Just Pedersen
> Thinkpad Technical Support.
> IBM Personal Computing Division
> http://www.ibm.com/pc/support
>
> I didn't bother to argue with him, but my unit STILL
> HAS warranty...
> So much for a good support...
> If anybody is so kind to check again, here's the link
> i used for Warranty lookup:
> http://www-1.ibm.com/servers/support/machine_warranties/
>
> Any oppinion is welcome
>
> best regards,
>
> Janos
>
>
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This archive was generated by hypermail 2.1.3 : Thu Jan 23 2003 - 09:59:37 EST