From: STeve Andre' (andres_at_msu.edu)
Date: Fri Nov 08 2002 - 19:28:02 EST
I am very pleased to say that IBM has done the right
thing. Talking to the right people is always a good thing,
and explaining a situation is always the best solution.
I will be exchaning machines with them at some point
next week. This will give them the oppurtunity to really
stare at my hardware and figure out what happened.
This really restores my faith in IBM. In this last week
I was looking at other laptops and in fact have been
working with a friend who just ordered several Sony's,
Toshiba's, Dell's and Mac's. The ThinkPads still win.
All the comments that people have given me are
much appreciated. This list was a great help.
I will follow up with a letter of thanks to IBM next
week. Yes, they made a mistake--but they are also
fixing that. To me, that is the most important part of
dealing with a business: how do they recover when
things go wonky. IBM has proven themselves once
again. I am happy.
--STeve Andre'
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