From: Deanna Berman (dberman_at_dimensional.com)
Date: Fri Nov 08 2002 - 20:06:24 EST
Hurray! and congratulations!
Deanna
dberman_at_dimensional.com
----- Original Message -----
From: "STeve Andre'" <andres_at_msu.edu>
To: <thinkpad_at_stderr.org>
Sent: Friday, November 08, 2002 17:28 PM
Subject: [Thinkpad] EZ Serv insanity -- happy resolution
> I am very pleased to say that IBM has done the right
> thing. Talking to the right people is always a good thing,
> and explaining a situation is always the best solution.
>
> I will be exchaning machines with them at some point
> next week. This will give them the oppurtunity to really
> stare at my hardware and figure out what happened.
>
> This really restores my faith in IBM. In this last week
> I was looking at other laptops and in fact have been
> working with a friend who just ordered several Sony's,
> Toshiba's, Dell's and Mac's. The ThinkPads still win.
>
> All the comments that people have given me are
> much appreciated. This list was a great help.
>
> I will follow up with a letter of thanks to IBM next
> week. Yes, they made a mistake--but they are also
> fixing that. To me, that is the most important part of
> dealing with a business: how do they recover when
> things go wonky. IBM has proven themselves once
> again. I am happy.
>
> --STeve Andre'
>
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