From: STeve Andre' (andres_at_msu.edu)
Date: Fri Nov 08 2002 - 20:58:09 EST
Thanks, all. Yes, the replacment will be permenent. Good idea
on sending something to Theregister; I have just sent off a
followup for them.
--STeve Andre'
On Friday 08 November 2002 08:06 pm, Deanna Berman wrote:
> Hurray! and congratulations!
>
> Deanna
> dberman_at_dimensional.com
>
> ----- Original Message -----
> From: "STeve Andre'" <andres_at_msu.edu>
> To: <thinkpad_at_stderr.org>
> Sent: Friday, November 08, 2002 17:28 PM
> Subject: [Thinkpad] EZ Serv insanity -- happy resolution
>
> > I am very pleased to say that IBM has done the right
> > thing. Talking to the right people is always a good thing,
> > and explaining a situation is always the best solution.
> >
> > I will be exchaning machines with them at some point
> > next week. This will give them the oppurtunity to really
> > stare at my hardware and figure out what happened.
> >
> > This really restores my faith in IBM. In this last week
> > I was looking at other laptops and in fact have been
> > working with a friend who just ordered several Sony's,
> > Toshiba's, Dell's and Mac's. The ThinkPads still win.
> >
> > All the comments that people have given me are
> > much appreciated. This list was a great help.
> >
> > I will follow up with a letter of thanks to IBM next
> > week. Yes, they made a mistake--but they are also
> > fixing that. To me, that is the most important part of
> > dealing with a business: how do they recover when
> > things go wonky. IBM has proven themselves once
> > again. I am happy.
> >
> > --STeve Andre'
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