Re: [Thinkpad] Swapping Thinkpad keyboards

Nah, keep in mind that when you call up and tell the phone rep that your
keyboard is bad, they check the warranty status and authorize the repair. If
this is not a customer repaceable item, then you clearly are not expected to
look inside for the FRU or serial#
Once it get to EZSERV, they will only refuse the repair for customer abuse,
which means evidence of spills on the keyboard and like that. They are not
going to call you up to ask what happened to the "original" keyboard, to
which you would answer:
I Paid an IBM shop to replace it when it when bad in Tibet. I had a receipt,
but the yak ate it. Besides, it was in Tibetanese, so if I fax you a copy,
can you read it?
----- Original Message -----
From: "STeve Andre'" <andres@msu.edu>
To: <thinkpad@stderr.org>
Sent: Wednesday, July 23, 2003 7:49 PM
Subject: Re: [Thinkpad] Swapping Thinkpad keyboards

> I'm not saying that is what happens. I don't know in fact, and
> as I mentioned before, called IBM up only to get a useless
> runaround about this. No, I don't think it would make sense
> to void a warranty because an authorized IBM repair place
> changed out a keyboard, but I could see that such a place
> might also send a record of their changes upwind, and noted
> by someone.
>
> --STeve Andre'
>
> On Wednesday 23 July 2003 05:41 pm, Bruce Markowitz wrote:
> > So inother words, if someone had gone into an authorized IBM shop and
paid
> > to have a keyboard replaced, it would void the warranty?
> > Assuming that they had an ACCURATE database of what was shipped -
assuming
> > that they had not replaced the keyboard themselves previously......
> > ----- Original Message -----
> > From: "STeve Andre'" <andres@msu.edu>
> > To: <thinkpad@stderr.org>
> > Sent: Wednesday, July 23, 2003 1:59 PM
> > Subject: Re: [Thinkpad] Swapping Thinkpad keyboards
> >
> > > Ah, what about their having a buid s/n inventory for each unit?
> > > The keyboard has a s/n, right?
> > >
> > > I don't see how they couldn't keep that data and refer to it.
> > > Which is why I'm asking.
> > >
> > > --STeve Andre'
> > >
> > > On Wednesday 23 July 2003 01:58 pm, Bruce Markowitz wrote:
> > > > Again, how would they know?
> > > > On the T series, on two screws to remove, no tape caps or anything.
> > > > HOW WOULD THEY KNOW?
> > > > ----- Original Message -----
> > > > From: "STeve Andre'" <andres@msu.edu>
> > > > To: <thinkpad@stderr.org>
> > > > Sent: Wednesday, July 23, 2003 1:44 PM
> > > > Subject: Re: [Thinkpad] Swapping Thinkpad keyboards
> > > >
> > > > > I'm not doubting you, but how do you know this? I ask, because
> > > > > I once called IBM, and could not get the answer to this. I talked
> > > > > to several people, and while they all thought that this wasn't a
> > > > > voiding change, they couldn't say so authoritatively.
Frustrating.
> > > > >
> > > > > Thanks, STeve Andre'
> > > > >
> > > > > On Wednesday 23 July 2003 01:36 pm, James H. E. Maugham wrote:
> > > > > > Hans-Joachim Klingshirn wrote:
> > > > > > > my question: does swapping the keyboard on a Thinkpad void the
> > > >
> > > > warranty?
> > > >
> > > > > > No.
> > > > > >
> > > > > > > Or: is the keyboard an user replaceable part?
> > > > > >
> > > > > > Yes.
> > > > > >
> > > > > > Regards,
> > > > > >
> > > > > > James
> > > > >
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Received on Wed Jul 23 20:19:32 2003