Re: [Thinkpad] IBM is FREAKIN AWESOME

Yes, the key statement is many moons ago. I have not gotten a "billable
hold" in at least a year and a half, it seems to me that they cleaned up
their act after all the complaints (KNOCKING ON WOOD VERY VERY HARD).
----- Original Message -----
From: "Erich R. Knobil" <eknobil@megsinet.net>
To: <thinkpad@stderr.org>
Sent: Wednesday, August 13, 2003 7:36 PM
Subject: Re: [Thinkpad] IBM is FREAKIN AWESOME

> > Meanwhile, there's another person on the list who sent in a 12 gig
machine
> > and only got back 10. The moral of the story - as ever - is that when
IBM
> > is good, they are very very good; and, when they are bad, ...
>
> . . . and sometimes they're just in between. Many moons ago, my T20's
12GB drive died. The DFT confirmed it, and they said it
> would be replaced. They stalled quite a while, however, due to drive
availablility problems. Eventually, they agreed to send a
> 15GB, so it ended well, but this all took several weeks. With 20/20
hindsight, I probably should have escalated more quickly.
>
> -- Erich
>
>
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Received on Wed Aug 13 20:48:49 2003