Re: [Thinkpad] warranty questions

STeve Andre' wrote:

> On Monday 01 March 2004 05:17 pm, Donald MacQueen wrote:
> > Hi
> >
> > i bought my 570e in late march 2001. i sent it to easy serv last
> > spring because the display was flickering wildly -- it looked like it
> > had lost all horizontal or vertical control. i think they replace the
> > lcd.
> >
> > the problem has recurred. but when i call easy serv, they say my
> > machine is out of warranty, and that the warranty starts at
> > manufacture date which was 10/11/2000. is this right?
> >
> > they also have no record of last year's repair. what to do?
> >
> > if i try to repair this myself, what should i try first?
> >
> > thanks.
> >
> > written between screen flikers.
>
> It's news to me that the warranty starts when the machine was made.
> Thinking about it, that means if a dealer who didn't sell very well held
> onto a system for a year, that 3 year warranty on my A series unit
> would be a 2 year warranty for me? I don't think so.
>
> I would call again and talk with a supervisor type of person.
>

In my experience, the documented date of original sale starts the clock.

As STeve suggested, try another contact and suggest the above as IBM policy
and practice.

- Bob Mann

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