Many of the people on this list upgrade an repair a number of machines.
It isn't difficult to spot design problems and manufacturing defects, as
well as stoopid ideas. Many of the machines that look good in stores,
simply do not look very good up to snuff later on.
Also, many of us are warranty repair technicians who talk to a warranty
center every day. We learn the feedback of other technicians.
The information on this list is better than you can get elsewhere, in my
opinion. True, they are opinions. But based on solid experience and
judgment as demonstrated over and over here.
Where would you go to get information that was not opinion? Few places
will give accurate statistical data. HP, Dell and Sony certified repair
facilities are not allowed to comment or release data on their
experiences. Many users do not know enough about their laptops to even
describe what was wrong and what was repaired. Do you think those
service bureaus in Pakistan, Indonesia, or India ever release the
statistics on the hundreds of thousands of calls they get everyday? Do
you believe Consumer Reports readers are an accurate sample of what is
found out there? How accurate does experienced technical opinion have
to be. I have torn apart over 7300 computers since 1977. That
experience combined with similar judgments from the 700+ members of this
list provide a usefull level of knowledge, anecdotal though some of it
may be.
Jonathan Graham wrote:
> ----- Original Message -----
>
>>THIS is the only way to define how good or bad service is, from extensive
>>personal experience.
>
>
> *sigh* This is getting tiresome, look I'm sorry if I'm stepping on your ego
> here but the point I've been making is about sample size and representivity.
> I'm really glad that you (and everyone else here)l enjoys their thinkpads.
> I enjoy mine too. However I consider it irresponsible to pretend we can
> confidently draw general conclusions from anecdotal data.
>
> No 'extensive personal experience' isn't the *only* way define good or bad
> service. It's not even the most accurate way. The problem being is that
> you have no idea if your sample is representative nor do you know if it's
> sufficiently randomized. Without that you can not say how accurate your
> conclusion is. Period.
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Received on Sat Mar 13 13:32:02 2004
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