[Thinkpad] RE: Thinkpad Digest, Vol 6, Issue 54

 
REPLY:::::::::::::::::: IBM:::::GREAT SUPPORT

Good Evening all:

Well, I must add my two cents about the great service I've received from
IBM.

I have had to call them on two occasions about a battery issue. The next
day a new battery arrived at my door.

The other day I noticed that one of the ram slots on my T-30 was not
registering the ram. After a few minutes on the Tech line the fellow
determined that the main board needed replacement. The following day
Airborne dropped a box at my house. I was told the have the box ready to go
on Monday morning and have been assured that my T-30 will be back in my
hands in less than 5 days. Hopefully, this too will prove to be a positive
experience.

By the way, has anyone else had or heard of this issue in the past
concerning one ram slot not picking up on the ram?

By the way, I have had dealings with Compaq & Toshiba............It sucked.

Thanks, Steve

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Message: 1
Date: Sat, 13 Mar 2004 10:49:24 -0500
From: "Bruce Markowitz" <scosgt@worldnet.att.net>
Subject: Re: [Thinkpad] Dell Vs IBM laptops
To: "Jonathan Graham" <grahamj@virtue.cx>, <agraham@agraham.ca>,
        <thinkpad@stderr.org>
Message-ID: <003201c40912$c243efb0$6f00a8c0@X20>
Content-Type: text/plain; charset="iso-8859-1"

Oh My God!
To cut through the BS....
I have sent OVER 100 ThinkPads in for warranty service. Just about all of
them have been returned in 2-3 days fixed.
When I call, someone answers the phone and I get help right away. They don't
ask for proof of purchase.
The other nite I called for a set of recovery disks. The rep said the system
was down, and he would call me back before he went off duty to confirm the
order was placed. Meanwhile, another rep called me back to confirm I was
satisfied with the service call. When I told him that the order could not be
placed because the system was down, HE placed the order. An hour later the
ORIGINAL rep called back to tell me the system was up, but of course the
order was ALREADY placed. The CD-s came the next morning.
My customers tell me that Dell and Compaq service is horrible, then I sell
them ThinkPads and they never look back. They have the same experiences with
IBM as I do, and they send me more customers.
THIS is the only way to define how good or bad service is, from extensive
personal experience. I am speaking for myself when I say that IBM is the
best, and I do challange anyone to find someone better.
----- Original Message -----
From: "Jonathan Graham" <grahamj@virtue.cx>
To: <agraham@agraham.ca>; <thinkpad@stderr.org>
Sent: Saturday, March 13, 2004 10:26 AM
Subject: Re: [Thinkpad] Dell Vs IBM laptops

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Received on Sat Mar 13 19:04:04 2004