As part of my duties at work, I support our fleet of Thinkpads. All are purchased with 9x5 On-site Next Business Day ServicePacks, and the extended support is always shown when I check the warranty status online. However, I have noticed that the last few times I've placed a service call, the agent has initially told me that the unit is out of warranty. Each time, I have had to point out that it has a ServicePack, and upon "double-checking" they find out I am correct.
This only started happening a few months ago, and I would like to think that it's not some sort of ploy introduced under the Lenovo regime in an attempt to bluff unknowing TP owners into spending money on repairs that should be covered under their extended warranties.
Has anyone else noticed this behaviour?
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Received on Mon Mar 20 09:49:02 2006
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