Re: [Thinkpad] Disturbing service trend

I run a number of these for various firms, and have had no trouble yet.

Ray B

On 3/20/06, Jon Etkins <jon@snikte.net> wrote:
>
> As part of my duties at work, I support our fleet of Thinkpads. All are
> purchased with 9x5 On-site Next Business Day ServicePacks, and the extended
> support is always shown when I check the warranty status online. However, I
> have noticed that the last few times I've placed a service call, the agent
> has initially told me that the unit is out of warranty. Each time, I have
> had to point out that it has a ServicePack, and upon "double-checking" they
> find out I am correct.
>
> This only started happening a few months ago, and I would like to think
> that it's not some sort of ploy introduced under the Lenovo regime in an
> attempt to bluff unknowing TP owners into spending money on repairs that
> should be covered under their extended warranties.
>
> Has anyone else noticed this behaviour?
>
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