[Thinkpad] Disturbing service trend: Yes

We've noticed the same thing.

Most recently: On a T23 the systemboard went bad after year 1. IBM
replaced it. It went bad again. First Lenovo Support said send it back, no
problem.
Then they returned it (without contacting us first) with a curse note
saying that the systemboard had corrosion and therefore they would not
replace it -- but the systemboard with "corrosion" was the very one they
themselves had installed. The note included "you should buy another
Thinkpad to replace this one."

----------------->

> As part of my duties at work, I support our fleet of Thinkpads. All are
> purchased with 9x5 On-site Next Business Day ServicePacks, and the
> extended support is always shown when I check the warranty status online.
> However, I have noticed that the last few times I've placed a service
> call, the agent has initially told me that the unit is out of warranty.
> Each time, I have had to point out that it has a ServicePack, and upon
> "double-checking" they find out I am correct.
>
> This only started happening a few months ago, and I would like to think
> that it's not some sort of ploy introduced under the Lenovo regime in an
> attempt to bluff unknowing TP owners into spending money on repairs that
> should be covered under their extended warranties.
>
> Has anyone else noticed this behaviour?
>
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Received on Mon Mar 20 11:22:10 2006